How are we serving you?

Consultation has concluded

Thank you for participating in our surveys regarding Council’s response levels and service commitments. We appreciate your feedback.

Consultation is now closed. Congratulations to the winners of our competition.

Results from the survey show the following levels of satisfaction for our response times:

  • Email/online (5 days) - 62% of respondents were satisfied
  • Social media (2 days) - 88% of respondents were satisfied
  • Phone (next day) - 81% of respondents were satisfied
  • In person (immediately) - 97% of respondents were satisfied
  • Post (10 days) - 77% of respondents were satisfied

88% of respondents agreed with our service level agreements. Further work will be done in the next 12 months to work on those service commitments where respondents advised there is improvement required.

View our Customer Service Charter for our full service commitments.

Thank you for participating in our surveys regarding Council’s response levels and service commitments. We appreciate your feedback.

Consultation is now closed. Congratulations to the winners of our competition.

Results from the survey show the following levels of satisfaction for our response times:

  • Email/online (5 days) - 62% of respondents were satisfied
  • Social media (2 days) - 88% of respondents were satisfied
  • Phone (next day) - 81% of respondents were satisfied
  • In person (immediately) - 97% of respondents were satisfied
  • Post (10 days) - 77% of respondents were satisfied

88% of respondents agreed with our service level agreements. Further work will be done in the next 12 months to work on those service commitments where respondents advised there is improvement required.

View our Customer Service Charter for our full service commitments.