Your Customer Experience: How can we make it better?

Consultation has concluded

Thanks for your feedback! Consultation has now closed.

Your feedback is currently being collated and will help us finalise Council's Customer Focus Strategy.

Council has developed the Draft Customer Focus Strategy and we want to hear from you, our customer, about your ideas on what good customer experience looks like and how we can put you at the centre.

Your feedback will help us simplify your customer experience by removing unnecessary steps, making it easier for you to interact with Council in the future.

We are putting the power in the hands of customers to decide how and when you want to engage with us.

View the draft Strategy.


Thanks for your feedback! Consultation has now closed.

Your feedback is currently being collated and will help us finalise Council's Customer Focus Strategy.

Council has developed the Draft Customer Focus Strategy and we want to hear from you, our customer, about your ideas on what good customer experience looks like and how we can put you at the centre.

Your feedback will help us simplify your customer experience by removing unnecessary steps, making it easier for you to interact with Council in the future.

We are putting the power in the hands of customers to decide how and when you want to engage with us.

View the draft Strategy.